Make an Appointment (833)-ITC-WiFi or (727)-335-3133 info@itcstpete.com

Interactive Quick Assessments

Click on any of the icons below and take a few moments to fill out our IQAs (Interactive Quick Assessments). This will give us a better understanding of what your company’s direct needs are and how we can find the best, most cost effective, solution for you. 

Broadband IQA

This condensed Broadband Assessment is designed to gather all the required information to complete an order for a single site. Allow us to do the leg work for you and match the top providers to the specific requirements you have. Fill out Assessment below. 

Cloud Backup IQA

Cloud, as a category, can be summarized as any “X” aaS offering. Whether you’re considering Infrastructure as a Service (IaaS), Disaster Recovery as a Service (DRaaS), Desktop as a Service (DaaS), Backup as a Service (BaaS), or any other “X” aaS, it’s all about taking the hardware and software that used to live on premises, and migrating it to the ever-resilient, flexible, and capable Cloud. Allow us to do the leg work for you and match the top providers to the specific requirements you have. Fill out Assessment below. 

Colocation IQA

Colocation is simply floor space, power, cooling, and sometimes bandwidth in a service provider’s data center. These data centers are redundant with many available carriers, dual fiber paths, and dual power sources, meaning they offer protection against network or power failures. The amount of space rented is entirely up to the client — anywhere from a partial rack to an entire data center. Enterprise class service providers offer various compliances (SSAE 16, PCI, HIPAA, NIST, etc.) and more than 99.9% SLA’s for uptime. Colocation can be combined with other cloud solutions such as cloud computing, managed applications, and managed databases. Allow us to do the leg work for you and match the top providers to the specific requirements you have. Fill out Assessment below. 

WHY CONSIDER IT?

  • Security – protection from disaster, theft, network/power loss
  • Reliability – 99.9% uptime or more
  • Cost – labor, maintenance
  • Performance & scalability
  • Office relocation
  • Compliance requirements

Connectivity

Connectivity is about moving data from A to B. The network connects users, branch offices, HQ, data centers, and cloud services; no matter where you need to go, you’ll need a circuit to get there. Connectivity includes public Internet (fiber, copper, broadband, LTE) and private circuits (MPLS, VPLS, P2P), and every possible mix of those. But not all connectivity is created equal. From traditional approaches like MPLS, to more modern options like SD-WAN and beyond, there are multiple options to fit every use case. The question with connectivity isn’t whether you need it, but which option best meets your needs for performance, cost, and resilience. As network requirements diversify and users and applications become more distributed, your customers need a network that can keep up with their business. Allow us to do the leg work for you and match the top providers to the specific requirements you have. Fill out Assessment below. 

 

SERVICES

  • Broadband: a high speed connection to the internet
  • DIA (Dedicated Internet Access): guarantees users always receive their purchased bandwidth, as opposed to shared connections where the bandwidth purchased represents the maximum speed 
  • MPLS (Multiprotocol Label Switching): a routing technique designed to speed up and shape traffic flows across enterprise wide area and service provider networks
  • VPLS (Virtual Private LAN Service): a VPN (virtual private network) that connects geographically dispersed local area network sites across an MPLS backbone
  • Private Line: a private data connection securely connecting two or more locations with high data speeds, without traversing the public internet
  • Layer 2: the network layer used to transfer data between adjacent network nodes in a wide area network or between nodes on the same local area network
  • Fixed Wireless: wireless devices or systems in fixed locations such as homes and offices
  • Satellite: transmission of data via orbiting satellites

 

Contact Center As A Service (CCaaS) IQA

Contact Center as a Service (CCaaS) delivers call and contact center functions and capabilities as a service paid via monthly subscription model. CCaaS features include inbound and outbound communication channels such as voice, email, web chat and social media integration, as well as robust reporting capabilities to measure agent productivity and schedule forecasting. Machine learning and Artificial Intelligence (AI) are rapidly becoming a core component of next-generation contact centers to enhance customer service by providing quick answers to FAQ without needing a live agent. . Allow us to do the leg work for you and match the top providers to the specific requirements you have. Fill out Assessment below. 

WHY CONSIDER IT?

  • Improve customer service
  • Data analytics
  • Expand talent pool
  • Line of business application integration
  • AI / machine learning

 

Desktop As A Service (DaaS) IQA

Desktop as a Service (DaaS) provides virtual desktops to end users which are stored in the provider’s data center and accessed through a secure web portal, allowing them to use any device (laptop, tablet, phone, thin client). It differs from VDI (Virtual Desktop Infrastructure) in that the provider hosts and manages the desktop virtualization platform. Allow us to do the leg work for you and match the top providers to the specific requirements you have. Fill out Assessment below. 

 

Discovery IQA

Discovery assessment takes stock of a customer’s current state and identifies possible opportunities. Allow us to do the leg work for you and match the top providers to the specific requirements you have. Fill out Assessment below. 

 

Email and Productivity IQA

Email & Productivity is a managed SaaS solution providing hosted email, web & desktop applications (word processing, spreadsheet, presentation, etc.), file storage, and optionally voice. Popular solutions include Microsoft’s Office 365 & Microsoft 365, and Google’s G Suite.

Allow us to do the leg work for you and match the top providers to the specific requirements you have. Fill out Assessment below. 

Help Desk Services IQA

Help Desk Services consist of outsourced help desk staffing, and do not typically include ticketing software. They can replace an internal help desk entirely, or provide augmentation during peak hours. Help Desk Services can reduce overhead, improve service, and increase productivity.
 
Allow us to do the leg work for you and match the top providers to the specific requirements you have. Fill out Assessment below. 

Hosted Fax IQA

Hosted Fax or eFax is a scalable, highly available Internet service that replaces fax machines and fax servers. Users are able to securely send and receive documents using their phones or laptops.

Allow us to do the leg work for you and match the top providers to the specific requirements you have. Fill out Assessment below. 

Infrastructure As A Service (IaaS) IQA

Infrastructure as a Service (IaaS) provides virtual or physical servers on demand. The servers, storage, and network hardware are located in the provider’s data center and abstracted from the customer.
 

Allow us to do the leg work for you and match the top providers to the specific requirements you have. Fill out Assessment below. 

Managed Services IQA

Managed Services are generally remote, 24×7 services for IT infrastructure. They include proactive monitoring and alerting, patch management, engineering support, reporting and metrics, help desk for end users, and related maintenance and support. Managed Services support various IT environments, including on-premises, colocation, private cloud, and public cloud (AWS, Azure, Google, etc.).
 
Allow us to do the leg work for you and match the top providers to the specific requirements you have. Fill out Assessment below. 

SD-WAN IQA

Software-Defined – Wide Area Network (SD-WAN) is a combination of technologies designed to offer a simpler approach to the WAN. It’s being driven largely by the decreasing cost of bandwidth and the increase in cloud applications that reside outside of the legacy data center. SD-WAN can be deployed over existing WAN connections, whether they are Internet (DIA, broadband, LTE) or private (MPLS, private line), in order to create a secure, private, fully meshed network. It offers simplified management, quicker turnup, better application performance, improved resiliency, and cost savings when compared to traditional approaches. TOP SD-WAN PROVIDERS AVANT has curated a portfolio of SD-WAN providers that include all of the market-leading providers as well as being the only master agent to have a relationship with CloudGenix and Talari. Allow us to do the leg work for you and match the top providers to the specific requirements you have. Fill out Assessment below. 

WHY CONSIDER IT?

  • Cost savings vs. expensive private networks
  • Decreasing the cost of Internet bandwidth
  • Improved performance for cloud applications
  • Increased resiliency and uptime across the entire network
  • Simplified network management, especially at branch sites
  • Drastically shorter time to deploy new locations

Security

The world would be a better place without state-sponsored cyberattacks… without criminals working to steal your data… without, every so often, one of your own employees becoming a threat. But these are realities we live with today. Proactive measures are the only option. The moment your environment is compromised, it’s already too late. Security is square one.

Security covers a broad range of services, from managed firewalls and IDPS to DDoS Mitigation and SIEM. Leading solutions analyze behavior to detect ever-changing threats, communicate with multiple systems to provide a comprehensive view into the environment, and include 24/7/365 Security Operations Center (SOC) support for event notification and remediation. Allow us to do the leg work for you and match the top providers to the specific requirements you have. Fill out Assessment below. 

SERVICES

  • Pen Test – an attempt to gain access to a network or application via simulated attack; often required for compliance such as PCI
  • Risk Assessment – the practice of evaluating an organization’s or IT environment’s current security posture with suggested recommendations for improvement; often performed in reference to a specific security standard or compliance regulation
  • Managed SIEM – a real-time, managed solution for Security Information & Event Management, designed to provide a holistic view of a customer’s environment and correlate various data sources to identify threats
  • DDoS Mitigation – a solution designed to block Distributed Denial of Service attacks from taking down a network or online application; especially relevant for businesses that do business online
  • Access Control – a technique to regulate who or what can use resources or applications on a network; can include Single Sign-On and Identity Access Management
  • Perimeter Security – a broad approach to fortify the boundaries of a network; may include firewalls, Virtual Private Networks, instrusion detection, and instrusion prevention.
  • Endpoint Protection – a unified solution to protect desktops, laptops, and mobile devices; features include anti-virus, anti-spyware, and personal firewall
  • Incident Response – an organized, forensic approach to investigate and remediate a security breach; can be on-demand or via monthly retainer

Telecom Management IQA

Telecom Expense Management (TEM) involves the analysis of telecom service orders, inventory, bills and disputes, in order to reduce telecom spend. It includes bill auditing and consolidation, for increased visibility (typically in a portal) and contract negotiations. Clients who implement TEM solutions usually save 20-35% annually.

Telecom Management includes a la carte outsourced services across a business’s entire telecom lifecycle, from initial orders to ongoing management to contract terms. It applies to circuits, mobile lines, and even cloud services. Telecom Management can include auditing, inventory creation, project management, trouble ticket management, and escalation management. Allow us to do the leg work for you and match the top providers to the specific requirements you have. Fill out Assessment below. 

United Communications As A Service (UCaaS) IQA

Unified Communications as a Service (UCaaS) is a delivery model in which PBX (Private Branch Exchange) and collaboration applications and services are outsourced to a third-party provider and delivered over an IP network, typically the public Internet. It’s being driven by growing desire to eliminate onsite hardware that require maintenance contracts and ongoing management costs, as well as a great need for redundancy to mitigate costly outages. It enables a uniform telephony experience for all users, regardless of location, due to the availability of affordable bandwidth. Allow us to do the leg work for you and match the top providers to the specific requirements you have. Fill out Assessment below.

WHY CONSIDER IT?

  • Greater redundancy
  • Simplified administration
  • Scalability and flexibility
  • High call quality and redundancy
  • Enterprise class features
  • Access anywhere

 

ITCSTPETE SERVICES

Professional Services: Installations supporting multiple platforms and deinstallation services. If there is a need for provisioning and configuration, we will review the time required, quantity of hours and locations.
 
Open Market Hardware: There is an open market for IT hardware such as Ebay, Amazon and a slew of other websites. When it comes to your IT Hardware, allow us to research what is available, 3rd party support on almost any piece of hardware and a testing facility for peace of mind.
 
Repair Service: We now offer repair service for many manufacturers and many parts. The partnership we have established with our partner in Lakeland Florida gives us the unique ability to offer open market and repairs. Our repair work includes Calix, Tellabs, Alcatel, Cisco and other manufacturers. Please inquire: repair@itcstpete.com

Data Security

Network Security

WLAN Service

Data Center Management

Get In Touch

(833)-ITC-WiFi or (727)-335-3133

Location

1005 Chatham Ct. Safety Harbor, FL 34695

Email

info@itcstpete.com

Available Every Day

Mon: 8am – 11pm
Tue: 8am – 11pm
Wed: 8am – 11pm
Thur: 8am – 11pm
Fri: 8am – 11pm
Sat: 8am – 11pm
Sun: 8am – 11pm

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